Krispian Emert’s Talk;
Alan Cooper’s About Face
Alternative to the linear UX process model
Peter Merholz’s Build the right thing – (formerly of Adaptive Path)
Service Design vs Product Design
Service Design focuses on designing the broader experience across a number of different touch-points of a service offering.
User Research:
5W’s – What, where, when, why
Affinity diagram (sticky notes categorized by a team)
Rapid Contextual Design book
Indi Young’s Mental Model book
Experience Principles
- establishing guiding principles that are unique to the project
- distilling research into succinct principles that drive the concept
- sets the tone and shared direction
- helps prioritize the features
Experience Mapping:
Mapping experience out across multiple channels & touch-points.
Adaptive Path’s Experience Mapping resource
Download PDF resources below:
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